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| Q. |
|
Where
can I find these products? |
|
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| A. |
Generally, large retailers such
as Wal-Mart, Kmart, Target, Meijer,
Walgreens, CVS, Eckerd, Albertsons,
Osco Drugs, Savon Drugs, Kroger, Winn Dixie, HEB,
Publix, Ulta Cosmetics, and Duane
Reade carry a wide variety of our products. However, they
do not carry all of our products.
It is best to ask the Health and Beauty Aid Manager if they
are able to order the product through
their distribution center.
You may also try ordering the product at some on-line stores that we suggest. The on-line stores are drugstore.com, walgreens.com, cvs.com, eckerd.com, longs.com or nationwidecampus.com. These on-line stores carry a wide variety of current or hard to find St. Ives products. |
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| Q. |
What happened to the St. Ives hair care products? |
| |
| A. |
Unfortunately, all St Ives Shampoo's
and Conditioner's were discontinued due
to low consumer demand and are no longer
available in our warehouses. However, we encourage
you to try products by TRESemmé or V05 which may fit your needs. |
| |
| Q. |
Did you change the fragrance of the St. Ives Collagen Elastin Moisturizer? |
| |
| A. |
We have changed the fragrance of our Collagen Elastin Body Lotion. Alberto Culver is constantly working to maintain the highest standards for all of our products. Please be assured that all of our products have successfully undergone extensive testing for performance and consumer acceptance. In addition, the St. Ives Collagen Elastin Advanced Body Moisturizer is manufactured under the close supervision of our Quality Assurance department. We go to great lengths to ensure that every item we manufacture meets the high standards that we have set for the product. |
| |
| Q. |
What is the time frame to
receive the Cosmo promotion? |
| |
| A. |
You should receive your first issue of Cosmo about
10 weeks after we have received the required proofs of purchase. The
12 issue subscription begins upon the arrival of the first issue. |
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| Q. |
What is the name of the song/artist
from the new advertising? |
| |
| A. |
The song was produced by “Fisher the Band.” Please
see the link in the “Buzz” section
of the Web site to download the track from the St. Ives commercial.
You can also find more information on the band at “fishertheband.com.” |
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| Q. |
What happened to the Mineral Therapy lotion sampling program? |
| |
| A. |
Unfortunately, due to the high demand, we quickly ran
out of the Mineral
Therapy samples. However, check the Web site often for future
offers on our range of products. |
| |
| Q. |
I have a defective lotion pump - What can I do? |
| |
| A. |
If you feel you have had issues with defective lotion pumps, or any other St. Ives products, please call Customer Service at 1-866-912-9867 for assistance. |
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